Website Technical Support

Even with regular software updates and security modules in place, absolute website security does not exist. A sudden server failure or an accidental code error can instantly take it offline or cause data loss. At the same time, hackers and automated bots continuously probe for vulnerabilities, testing different attack vectors.

The uninterrupted functioning of an online platform requires regular maintenance and prompt troubleshooting. Therefore, continuous technical support provides an essential extra layer of security and stability for your web project.

We offer guaranteed technical support for platforms developed by Viktoriya Studio. This comprehensive service ensures stability and security—from uptime monitoring and database performance checks to the swift neutralization of cyber threats. We also accept third-party projects, following a preliminary audit of website's condition.

How Much Does Website Tech Support Cost?

Pricing starts at $39 per month, depending on the website type and the required scope of work. Estimates are calculated individually for each project.

Key requirement: We onboard websites for regular maintenance only when they are fully operational. If your platform currently has critical errors or is down, our team will first conduct a comprehensive audit and restore full functionality before transitioning it to scheduled care.

What Does Technical Support Include?

1. Performance Monitoring.
   24/7 uptime monitoring and prompt resolution of operational errors.
2. Backup Creation.
   Weekly backups of all files and databases.
3. Data Recovery.
   Full system restoration from the latest backup in emergency situations.
4. Hosting Liaison.
   Direct communication with your hosting provider to resolve server-level issues.
5. Antivirus & Malware Protection.
   Continuous monitoring for unauthorized access to the system and admin panel, along with regular scans for malware and viruses.
6. Domain & Email Management.
   Domain transfers, SSL certificate setup, and email server configuration.

Please Note:

Technical maintenance focuses on ensuring website functionality and security. It does not include content updates, text edits, or new software installations—these services are quoted and ordered separately.